1. Fill out an RGA Form by downloading the PDF
  2. Get a UPS® Call Tag

Returns will only be accepted from Emtek® dealers. Any refunds can only be made to an Emtek® dealer.

To process a return, fill out the linked PDF form with the information indicated. Click here for RGA Form. Include this form in the package with the returned goods. To receive a UPS® Return Service call tag accept our terms and conditions and click on the link below to be taken to our UPS® return site.

For Yale Expressions™ product deemed defective or a result of factory/processing errors. Please contact EMTEK Customer Service for return authorization and an RGA#.

Sending merchandise does not constitute a commitment to refund any purchase amount. Returns must still comply with our standard warranty and return policy. Anything returned not related to an Emtek® error or warranty issue will be subject to a 25% restocking charge. Call tags related to an Emtek® error or warranty item will not be charged. All other tags will be subject to a per package charge of $20USD in the United States and $35USD in Canada & Mexico, which will be deducted from any refund amount.

Effective June 1, 2020, the new Emtek return address will be: Emtek Products 13285 Temple Ave. City of Industry, CA 91746

IMPORTANT: Returns will only be accepted for products shipped within 120 days of invoice date. All returned goods are subject to a minimum 25% restocking fee. Returns for reasons other than an EMTEK factory or processing error will be subject to our customary restocking fee with a return freight charge of $20.00 per label/carton in the United States or $35.00 per label/carton in Canada or Mexico. This charge will be deducted from the credit issued for each call tag. No freight will be charged if the return is sent prepaid.

Customer Information
Company Name
Contact Name
Account Number
Phone Number
Item(s) to be Returned

Item 1

Item Number
Emtek SO#
Invoice #
Ship Date
Customer PO#
Notes (Optional)
UPS Call Tag

Click here for UPS Call Tag