Customer Service Representative

Excellent opportunity for an experienced customer service representative with a solid background in working with Customers providing professional and timely support consistently resulting in satisfied customers.

In this position, the Customer Service Representative will play a key role in advancing our efforts to provide an unparalleled customer experience. The ideal candidate will have experience with cabinet and/or door hardware, as well as demonstrated skills in providing consistent, first class service to all customers.

The Customer Service Representative will train, and work in our Irwindale facility, with potential to work remotely.

Essential responsibilities include:

• Work effectively in a team environment (physically or offsite) to provide superior customer service
• Process a variety of orders timely and accurately, update customer records, and respond to phone calls, emails and other inquiries or requests from customers in a timely and professional manner
• Provide technical support, handle product returns and enter return authorizations
• Accurately use CRM technology (Dynamics), advanced VOIP phone systems (ShoreTel) and Oracle ERP to support customer and team needs
• Identify and recommend customer service and process enhancements that elevate our service to our customers.
  

Minimum Qualifications and Requirements:

• 2-3 years of previous experience in a customer service role or similar environment.
• A high level of accountability, accuracy, and professionalism
• Excellent follow-through, attention to details, problem-solving, communication, customer service and organizational skills
• Self-starter, conscientiousness, a strong work ethic, and a strong commitment to quality
• High school degree or equivalent require
  
  

Product Photographer
Pay Rate: $20.00-$25.00.

The product photographer is responsible for:

• Researching, preparing, and producing digital imagery (still or videos) for both print and online/electronic publication for internal and external audiences.
• Ability to work in a fast-paced, high volume environment with tight deadlines to
  consistently produces superior photos in a timely manner.
• An experienced professional with a good understanding of specialized hardware industry plus working knowledge of related fields.
• Determines approach to solutions and plans and schedules activities to accomplish objectives.
• Works under limited direction; receives general instructions on new assignments.
• Must be receptive to coaching, education, and constructive criticism. Must learn to provide effective feedback to others

Job Duties include: 

• Working with creative team to create environmental catalog shots as needed. Looking for collaboration on set design and execution.
• Must have In-depth knowledge of studio lighting.
• Ensure sellable and accurate product images by observing product details, studying on-line competition, and working closely with creative team. Must capture the functionality, features, benefits, and uniqueness of individual products.
• Team player that will receive art direction and staging instructions from creative team. Work collaboratively to produce high-quality images that are consistent and adhere to established standards.
• Ability to communicate clearly with managers about photography projects and work on multiple projects simultaneously. Keep the manager informed on all projects and timelines.
• Install and dismantle all photo sets. Maintain and care for the studio, all studio equipment, products, props, and supplies. Maintain a clean and safe work environment.
• Perform postproduction photo retouching/editing and rename incoming assets according to company’s naming conventions. Proactively manage the company's product image library.
• Remain current and knowledgeable about cameras, photography, lighting, new software and hardware.

QUALIFICATIONS:

• Bachelor’s degree in Multimedia, Photography, or related field is preferred.
• 2+ years experience in the catalog industry preferred.
• 3+ years of total work experience in the field of photography, particularly in product photography and large-scale photo shoots, both in studio and on location.
• Solid portfolio showing broad range of catalog style photography, demonstrating artistic talent and technical skill.
• Experience with digital medium format photography equipment and Broncolor strobe lighting system.
• Superior skills with Adobe CC Suite, Photoshop, Lightroom, Capture One Pro and Mac OS. Knowledge of video editing, InDesign and Illustrator a plus.
• Knowledge and understanding of graphic design and production processes to facilitate effective communication
• Some lifting will be involved. Lights and sets must be moved around.

EMTEK is an Equal Opportunity Employer/Minorities/Females/Disabled/Veterans

It Help Desk Support

In this position, the IT Help Desk Support will provide technical support, installation/configuration of hardware and software and troubleshooting technical problems.

Responsibilities include:

• Provision, deploy and maintain user equipment
• Create new, remove, and perform maintenance on all user accounts
• Assist users with computer hardware and/or software applications and network connectivity related issues
• Manage support request
• Generate and update support documentation
• Assist tracking hardware/software inventory
• Basic system administration of Windows servers
• Assures compliance with federal, state, local and corporate governance policies, regulations, and laws, AADG programs and policies and the ASSA ABLOY Code of Conduct

Qualifications:

To perform this job successfully, an individual must meet expectations of each essential duty. The requirements listed below are representative of the knowledge, skills and abilities required.

Education:

• Bachelor’s Degree preferred
• High School Diploma/GED required.

Experience:

• 1+ years of experience in an IT support capacity
• Familiar with desktop and mobile based operating systems including Windows, MacOS, iOS, Windows Phone, and Android
• Familiarity with business technology peripherals such as copiers, printers, scanners, projectors, etc.
• Proficient with Microsoft Office suite
• Strong troubleshooting skills
• Basic understanding of networking topologies and protocols (DHCP, DNS, TCP/IP)
• Desire to learn
• Excellent communication, organizational and troubleshooting skills with strong attention to detail
• Demonstrated patience and overall courteous behavior
• Demonstrated ability to work independently; must be self-motivated and goal oriented
• Must be willing to work in a fast paced, intense environment
• Must manage and complete multi-functional tasks quickly
• Must be oriented to thrive in a team environment whereby the collective efforts of the entire group achieve a common goal.
• Ability and aptitude to be effective and successful in a broadened scope of duties and responsibilities
• Regular and consistent attendance is a requirement of the job.

Expectations:

• Must manage and complete multi-functional tasks quickly
• Must be willing to work in a fast paced, intense environment, with the ability to complete assignments with a sense of urgency
• Must demonstrate continuous learning and be capable of assuming expanded responsibilities
• Must be willing to be personally responsible and accountable for the quality of work performed.
• Must be able to successfully achieve personal measurable goals assigned by the department manager.
• Must demonstrate a good work ethic.
• Must be results oriented.
• Must demonstrate initiative, innovation, and persistence.
• Must be able to effectively work with other functional departments and levels within and outside the organization.
• Must be able to work independently
• Work varied hours as required
• Consistently punctual
• Complete Correspondence Courses and other continuous learning activities as needed and assigned, including the development of product and systems knowledge
• Assume and expand responsibilities, as needed

Assembler III

The Assembler is responsible for a sequence of operations to correctly assemble door lock mechanisms. The Assembler must be able to use a variety of hand tools — e.g., air drill, fixtures, etc.

The Assembler also has the following requirements:

· Follow instructions and test equipment to assure quality

· Responsible for meeting assembly hourly production quota

· Attention to detail, to assure quality assurance at a timely manner

· Able to lift up to 50 lbs for assembly; materials need to be transported from one area to another with a tray weighing a minimum of 15-50 lbs)

Instructions:

1. An assembler is to follow FIFO guidelines when proceeding to their next order.

2. Read and understand the order correctly and start the assembly process (Top to bottom). Product is to be assembled in pairs.

3. Start with the external assembly process

4. Place Knob/lever on work table

5. Attach plastic washers

6. Add grease

7. Place shims, plate and springs. (Depending on requested item)

8. Test handle to ensure proper mechanism function. (Verify that installation is not too tight nor too lose) Team lead can assist trainee with an accurate feel of a correct tightness)

9. Add springs/spindles to the handle (make needed adjustments as needed)

10. Proceed with assembling the inside component (Repeat 1-10 instruction

11. Trainee must complete Hour by hour sheet, with dates, times and discrepancies through the process. (This is to see how many locks the trainee completed in that hour, includes, trainee stepped going away from the dept.)

Department cleanliness:

1. Maintain a clean work station throughout entire shift

2. Only keep product needed

3. Refill individual bins/ shared bins

Training Stages:

Day 0-27: Must be able to complete 10 pairs per hour

Day 27-55: Must be able to complete 15 pairs per hour

Day 55-85: Must be able to complete 21 pairs per hour

This position is temp to hire.

Job Types: Full-time, Contract

Pay: $18.00 per hour

Security Guard – Lead

Department: Security

Reports to: Facilities Manager

Primary Workspace: Guard Post

Job Description: Oversees the functions of the security team. Secures premises and personnel by patrolling property, monitoring surveillance equipment, and access points. Review and report parking violations. Monitors incoming correspondence from other departments. Collaborates with Facilities manager to ensure security.

Day-to-day: Your shift will begin early morning, opening the gates to our facility and monitoring the incoming employee traffic during the morning influx. You will review emails and other correspondence from other departments and put together an informal agenda for the day. You will do regular patrols of the facility, typically using the security golf cart. Much of the day will be spent at the guard post at the main entrance, screening employees, visitors, and delivery drivers, and also utilizing the surveillance equipment to monitor other access points. As a lead, you will play a pivotal role in coordinating the daily assignments of yourself and the other guards. Your primary objective will be to ensure that daily security goals are achieved and the premises remain secure.

Duties & Responsibilities:

• Controlling the entrance and departure of employees, visitors, and vehicles according to protocols.
• Monitor surveillance equipment and access points to maintain a secure environment.
• Handle incoming emails and correspondence from department heads, prioritize tasks, and coordinate scheduling to meet security needs.
• Maintain a detailed log of visitors and delivery vehicles.
• Inspect and patrol premises regularly.
• Escort visitors & contractors to designated meeting areas.
• Report parking and speeding violations in violation log.
• Immediately notify supervisors in case of criminal activities, incidents, or accidents.
• Coordinate with local authorities and emergency services when necessary.
• First contact for food deliveries.

Requirements:

• High school diploma or equivalent
• 6 months – 1 year of security experience (preferred)
• Microsoft Excel proficiency

Security Guard – Lead

Final Pack – Packer IV

The final packer will assist our final pack department as final checkpoints between buyer and manufacturer, packagers perform several important functions. They must ensure that all items are in correct order.

• Packing boxes before items are given to the consolation department
• Any prior package shipping experience is a plus.
• Positive attitude - have a positive can-do attitude every day.
• Willingness to learn and adapt to a fast-paced environment.
• Exceptional organizational skills and attention to detail.
• Must be able to multitask.

Qualifications:

• Experience in manufacturing or related field is preferred
• Ability to interpret a variety of instructions furnished in written or oral form is required
• Ability to understand safety requirements and cautions

Physical Demands and Work Environment:

• The employee frequently is required to walk or stand for long periods of time.
• The employee must frequently lift and/or move up to 50 lbs., occasionally lift and/or move up to 50 lbs.

Shipping Clerk

Shipping and receiving worker are responsible for keeping records of all products shipped and received by the company. Must be able to pack goods that need to be shipped (packed goods are consolidated into one box and can weigh up to 65 lbs.), creating shipping, mailing labels, shipping documents to ensure that orders are filled correctly. Must have knowledge of using scanner to scan barcodes to store information into computer.

Requirements

• Attention to detail to assure correct items are shipped and received
• Able to perform packing and unpacking of deliveries. (Boxes may weight up to 65lbs)
• Prior shipping experience, UPS Worldwide
• Capable of multitasking
• Microsoft Excel Experience

Education

• High School diploma or equivalent